IT Service management from hell

This book was written by authors under the influence of Irony. Irony, or’I’ as it known, was first popularised in the sixteen century when Raleigh imported it to the Elizabethan court. The damage’I’ could cause led to its use being prohibited, and users went underground, or were weaned of its influence by using Sarcasm as a substitute (Sarcasm has greater initial effect, but wears off more quickly). It is widely believed that Noel Coward wrote under the influence of’I’

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